Shipping policy

We strive to provide fast and reliable shipping for all our customers. Once an order has been placed, we will process it within 1-2 business days and provide you with a tracking number. You can use this tracking number to monitor the status of your package. 

If the tracking information indicates that your package has been delivered, we cannot be held responsible for any theft or loss that may occur after delivery. It is your responsibility to ensure that someone is available to receive the package when it arrives at your designated location.

If you have any concerns about the security of your package, we recommend that you request a signature confirmation upon delivery. This will require a signature from someone at the delivery address, which can help to prevent theft or loss.

If you have any questions about our shipping policy or need assistance with tracking your package, please don't hesitate to contact us via email at contactus@banateacompany.com We are here to help and want to ensure that you have a positive experience with our company.

For overseas orders, please contact us by email.