To place an order:
All orders placed online with your credit card are done on a secure server. If you need assistance or have questions about a product, call us at 626-968-0788 and we will personally assist you with your order. Call service hours are from 9:30 a.m. to 6:00 p.m. Pacific Time, Monday to Friday. For faster response, email us at contactus@banateacompany.com.

Shipping Policy:
We strive to provide fast and reliable shipping for all our customers. Once an order has been placed, we will process it within 1-2 business days and provide you with a tracking number. You can use this tracking number to monitor the status of your package. 

If the tracking information indicates that your package has been delivered, we cannot be held responsible for any theft or loss that may occur after delivery. It is your responsibility to ensure that someone is available to receive the package when it arrives at your designated location.

If you have any concerns about the security of your package, we recommend that you request a signature confirmation upon delivery. This will require a signature from someone at the delivery address, which can help to prevent theft or loss.

If you have any questions about our shipping policy or need assistance with tracking your package, please don't hesitate to contact us via email at contactus@banateacompany.com We are here to help and want to ensure that you have a positive experience with our company.

For overseas orders, please place your order by email. 

For assistance with a problem:
If you have a problem with your order or delivery, please email us at contactus@banateacompany.com  If you email with a problem or question, please be sure to indicate the specific nature of your trouble, question, or concern. We will get back to you as soon as possible.

Privacy policy
We at Bana Tea Company respect your privacy. We will never share or sell any of your personal information, including your name, address, phone number, or email address. Any information gathered from our clients is kept for a limited time on our secure servers and only accessed by Bana as needed to fulfill an order, fulfill a request for the Bana Leaf-let Newsletter, or other client-approved business between the client and Bana. If you have any questions about this privacy policy, please email us at contactus@banateacompany.com. 

Special orders:
Bana Tea Company is happy to create gift baskets and other special packages. Some tea cakes can be ordered still wrapped inside their original bamboo packing "tung". Call us at 626-968-0788 to talk about your gift wrap options and specials not shown on the website.

Our standard packaging:
Bana Tea Company's 100% premium Pu-erh loose leaf and tea cakes are packaged in our attractively designed boxes that reflect the importance of tea in China. Samplers and various other teas come in individual glassine envelopes that are grouped in lovely organza bags with satin ribbons. Some select teas are available in tungs, or custom wooden or bamboo boxes. Most packaging is suitable for storing the teas.

Bana Tea Company Return and Exchange Policies
To obtain a Return Authorization Code, please email us at contactus@banateacompany.com or call our Customer Service line at 626-968-0788. You will be asked for your receipt number. Returns must be made within 30 days of purchase and accompanied by a copy of your receipt. Merchandise must be in original packaging and unused. Unfortunately, tea and food items cannot be refunded or exchanged. If tea or a food product has been damaged in transit or is not fit for consumption through no fault of the customer, an exchange for the same product can be made after the original faulty product is returned to Bana Tea Company. Refunds will be made only in the form of the original currency. Shipping will be paid by the customer unless the return is due to shipping damage, faulty products, or an order error on the part of Bana Tea Company. In the case of shipping damage, our orders are insured and it is the policy of the US Postal Service to investigate all claims. We appreciate your business and strive to accommodate our esteemed clients.